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    Ahhh, Australia.

    This great southern land is home to many wondrous and magical things. Quokkas, Vegemite, the Sydney Opera House, and Russell Crowe (sorry, New Zealand) to name but a few.

    Unfortunately, it's also home to some pretty bastardly things too. Spiders, snakes, more spiders, the rest of the spiders - and of course - criminally high postage rates to and from Australia. But more on that below!

    Has your order still not arrived? Check the delivery time guidelines below, then contact us at orders@collectedcompanies.com if you have any concerns.

    Shipping rates

    Shipping rates are calculated on the total weight of products in your order, and are constantly tweaked to remain as close to the actual postage cost as possible. Our policy is to not charge any extra for shipping - we aim to charge you exactly what we pay to Australia Post to ship your order, and the cost of shipping materials.

    From time to time there may be a small discrepancy between the shipping cost, and the cost of the postage paid, due to circumstances outside our control. If we discover that the actual shipping cost is significantly less than the shipping charged on your order, we will contact you and process a refund for the difference.

    Order processing and delivery times

    Wondering when you'll get your order? Some guidelines around our order processing and shipping times are below.

    • Orders containing pre-designed playmats from one of our associate artists are shipped within two business days from the day your order is placed.
    • Orders containing a custom playmat are shipped within three business days from the day your order is placed.
    • Orders containing only non-playmat accessories often ship on the same day, or the next business day from when your order is placed.

    You will receive a fulfilment email as soon as your order has been shipped, which will include a tracking number if you chose a tracked mail option. Actual shipping times do vary, but the list below will give you a rough idea of when to expect your order if you selected Standard shipping.

    • Main cities within Australia: 2 - 5 business days.
    • Rural areas within Australia: 3 - 7 business days.
    • New Zealand: 5 - 10 business days.
    • Other Asia Pacific areas: 7 - 14 business days.
    • Europe & North America: 10 - 21 business days.

    Tracked and express shipping options

    Tracked shipping options are provided during the checkout procedure, where available. You'll notice that these options are often obscenely expensive for overseas orders, which is unfortunately a side effect of living on a giant island in the middle of nowhere.

    At our discretion, we may request that an overseas customer pay additional for tracked shipping for high value orders. This is for your protection and ours, and to ensure that your order reaches you safely. Collected Companies retains the right to cancel and refund orders that we consider high-risk, but this won't be done before contacting the purchaser first.

    Need to know anything else about shipping?

    Please get in touch with us at info@collectedcompanies.com with your enquiry. We'd love to hear from you!